Return Policy for Nexusrapic

Effective Date: January 4, 2025

At Nexusrapic, we strive to provide the highest quality products and services. If you are not completely satisfied with your purchase, we offer a return and refund policy to ensure that you have a hassle-free experience.

Please read our Return Policy carefully to understand your rights and obligations when returning products.

1. Return Eligibility

We want you to be fully satisfied with your purchase. If you need to return an item, please ensure the following criteria are met:

  • Return Window: You can return most products within 30 days of receiving your order. Returns outside this period may not be eligible for a refund or exchange.

  • Condition of Items: The items must be unused, undamaged, and in their original condition. Products must be returned with all tags, packaging, and accessories intact. We reserve the right to refuse returns that show signs of use or damage.

  • Non-Returnable Items: Certain items may not be eligible for return, including:

    • Custom or personalized items
    • Final sale or clearance items
    • Opened and used products (such as mattresses or cushions)

Please refer to the product description on the website for any specific return restrictions.

2. How to Return an Item

To return an item, follow these steps:

  • Contact Us: Reach out to our customer service team at info@nexusrapic.net or call us at (732) 495-4817 within 30 days of receiving your order. Be sure to include the order number, item details, and reason for the return.

  • Return Authorization: Once your return request is processed, we will send you a Return Authorization (RA) Number and instructions on how to proceed with the return. Please ensure that this RA Number is clearly written on the return package.

  • Pack the Item: Carefully package the item in its original packaging (if available) to prevent damage during shipping. Include a copy of the original invoice or proof of purchase with your return.

  • Return Shipping: You will be responsible for the return shipping costs, unless the item is defective or incorrect. We recommend using a trackable shipping service to ensure the item is safely returned. Shipping charges are non-refundable.

3. Refund Process

Once your return is received and inspected, we will notify you via email about the status of your refund. If your return is approved, we will process your refund to the original payment method.

  • Refund Processing Time: Refunds typically take 5-10 business days to process once we receive the returned product. However, the time it takes for the funds to appear in your account may vary depending on your payment provider.

  • Partial Refunds: In certain cases, we may issue a partial refund. This can occur if:

    • The item is returned in a used or damaged condition.
    • The item is returned outside the allowed return window.

  • Shipping Fees: Original shipping fees are non-refundable, except in cases where the return is due to a mistake on our part, such as sending the wrong item or a defective product.

4. Exchanges

At this time, we do not offer direct exchanges. If you wish to exchange an item, you will need to return the original product for a refund and place a new order for the replacement item.

5. Damaged or Defective Items

If you receive an item that is defective or damaged, please contact us immediately at info@nexusrapic.net or call us at (732) 495-4817. We will resolve the issue by offering a full refund, replacement, or repair, depending on the circumstances.

To assist us in processing your request:

  • Provide a detailed description of the damage or defect.
  • Include clear photos of the damage or defect.

We will cover the return shipping costs for defective or damaged items.

6. International Returns

For international customers, we offer the same return policy as outlined above. However, you will be responsible for return shipping costs, and any customs duties or taxes incurred during the return process will be your responsibility.

Please note that international returns may take longer to process.

7. Return Address

Please send all returns to the following address:

Nexusrapic Returns Department
643 Monmouth Ave,
Middletown, New Jersey (NJ) 07748, USA

Ensure that your return package includes the Return Authorization (RA) Number provided by our customer service team.

8. Contact Us

If you have any questions or need assistance with a return, please contact our customer service team: